Bike FAQs
Do you have a sustainable approach to production?
Yes. We minimize waste and extend product lifespans by:
• Packaging: Plastic and foam are reduced to a minimum and re-used throughout the supply chain (even zip-ties).
• Bespoke Assembly: We build to order, so every bike has a rider—no excess inventory or parts swaps on arrival.
• Longevity: Designs are built for many seasons; we encourage resale/passing on when it’s time.
Ordering
Delivery & Shipping
Do you ship internationally?
Yes—worldwide via DHL (premium local service in Norway). Orders are signed-for and fully insured in transit. You’ll receive DHL delivery options (e.g., specific day delivery).
Pickup in Surrey?
You can choose delivery to THE CYCLE COLLECTIVE (Dorking, Surrey, UK) for pickup.
Current delivery charges (bikes):
| Region | Price |
|---|---|
| Norway | 790 NOK |
| Sweden | 790 SEK |
| Denmark | 790 DKK |
| EU (other) | €79 |
| United Kingdom | £79 |
| Switzerland | 79 CHF |
| USA | US$79 |
| Canada | CA$79 |
| Australia | AU$79 |
| Rest of World | US$299 |
Estimated transit times
• EU, UK, USA: 2–6 working days for bikes/frames
• Rest of World: 4–8 working days for bikes/frames
Taxes, Duties & VAT
UK: VAT included in shown price.
Other countries: VAT not included, please check with your local customs.
Returns & Cancellations
Returns
• Return within 7 days (original condition; excludes custom builds) for a refund.
• Refunds on bikes incur a £100 admin fee; buyer pays outbound + return shipping (we supply a return label).
• Use secure packaging; damage from insufficient packaging may void the return.
Cancellations
Email office@terra-labs.cc and our team will assist.
Financing
Do you offer financing?
Yes, in some countries via Klarna. At checkout you’ll be redirected to Klarna to see options available in your region.
Work-sponsored leasing?
Terra Labs. doesn’t offer leasing directly, but several retail partners do. Please visit: ClickHere (incl. Cycle to Work options).
Test Rides, Sizing & Dealers
Can I test ride or get sizing help?
Yes , please reach out to our selected dealers, or book an online consult (chat/email/phone).
Dealers
See the current list of premium partners: ClickHere
How do I determine my size?
Review the geometry chart and size guide on each model page. If a test ride isn’t possible, compare with tools like GeometryGeeks.bike and contact us for a sizing consultation.
Sponsorships & Contact
Sponsorships
We prioritize projects that inspire riders and celebrate the freedom of cycling (less focus on competitive sponsorships). Send a short deck to office@terra-labs.cc and watch our social channels for openings.
Contact
• Sales & bookings: office@terra-labs.cc
F/Road
What is the F/Road?
All-round race bike with aero-optimized tube shapes, precise handling and extremely light weight. Race performance designed to go the distance thanks to increased vertical compliance. The frame design is a result of in-house product development in collaboration with industry leading frame designers.
What are the highlights of the F/Road model?
• NACA Airfoil tube shapes with truncated tails for optimal weight / aero balance and increased torsional stiffness.
• Wide-stance Aero-optimized fork legs decrease airflow pressure around the wheel for drag-reduction.
• Full internal cable routing (Token A-Box).
• “IBS Light” (Integrated Bikepacking System) hidden 64mm attachment under top-tube with dedicated Aero-Box storage.
• All-Round capabilities with 32mm tire clearance.
• Hidden aero seat-post wedge.
• Reversible aero seatpost, offering 0 and 25mm set-back in one post.
• Intuitive Fit Road geometry - 5 sizes to fit nearly every rider.
• T47 Bottom Bracket eliminates irritating creaking noises.
• Subtly Curved Sea-Stays for increased comfort.
• Cable routing for mechanical and electronic shifting.
• UCI Approved.
Is it possible to use F/Road for UCI sanctioned racing?
Absolutely! The F/Road frameset is UCI approved.
What is the maximum clearance of tires I can use with the F/Road?
Rough roads? Dirt Roads? No sweat! We increased tire clearance to a whopping 32mm (measured) giving space for ever-increasing modern rim and tire shapes, allowing you to ride comfortably on more types of surfaces.
What is the geometry of the F/Road frameset?
As with all our models, we offer full geometry chart for each of our models. For F/Road geometry chart, please head over HERE and click on size guide (depending on the size of your screen, you might need to use the scroll function)
I am quite picky with my riding position...
You are in control of your bike! Gone are the days when one had to choose proprietary seatpost, if offset was an issue. As our understanding of bio-dynamics advances, rider positioning is also improving and challenging old-school thinking on bike-fitting. On the F-RD, you no longer need to choose between 0 and 25mm setback setposts thanks to a unique, reversible design allowing a plethora of positions in one single seatpost.
What is IBS Light?
We’ve adapted our ground-breaking IBS in a practical, lightweight version on the F/Road. Hidden 64mm mounting inserts under the top-tube can be fitted with a dedicated Aero-Box utilizing Fidlock™ attachments allowing the Aero Box to be attached and removed in seconds. With space for a small camera, rain jacket, ride food, spares and tools, the Aero-Box is the ideal companion for long rides.
What type of Bottom Bracket and Axles does the F/Road model utilize?
We’ve incorporated all the latest bells and whistles into the F/Road, to make sure your bike will be modern for many years to come! The T47 (85,5mm) threaded Bottom Bracket eliminates irritating creaking noises while still allowing the stiffness and efficiency of the 30mm crank spindle. Flat-Mount disc brakes are the new standard, offering compact design which can be tucked away neatly in the frame’s design. Hyperlight 12mm through-axles offer incredible stiffness at a mere 53g of weight. Adding the through-axle to the design dramatically increases front and rear end rigidity, making the bike more responsive to the rider’s input, more precise and more predictable. You will be carving lines on harrowing descents and beak-neck crit races alike. Front hub spacing: D12mm x L100mm and P1.5 thread pitch Rear hub spacing: D12mm x L142mm and P1.5 thread pitch
F/All-Road
What does All Road mean? Learn more about clearance.